Imported Goods Return Policy
Below you will find Imported Goods LLC ‘s return policy.
There are two two types of sellers accounts on Imported Goods.
1. Individual Seller: An individual seller is an account where items are listed for sale by community members looking to give their items a new home.
2. Verified Seller: A verified seller is a legally registered business that are professionals in selling secondhand clothing and other items
Return policy for Individual Sellers
Products bought directly from individual sellers cannot be returned. Should you decide you no longer want an item you’ve received, you’re allowed to re-post it without any cost and to get paid from the sale that follows.
However items that are bought from individual sellers and were authenticated and quality checked by Imported Goods before the item is shipped to the buyer are eligible to be returned within 72 hours upon receiving your order. The Imported Goods tag MUST STILL BE ATTACHED TO ITEM WHEN RETURNING! IF TAG IS NOT ATTACHED, THE RETURN IS VOID AND CANCELED!
Return Policy for Verified Sellers
Products bought from verified sellers are eligible for the following:
7 days to return item.
Re-post the product without any cost within three days after getting it, and get the full amount of your profits from the transaction.
If the item received is not as described by seller please CONTACT US!
How are items authenticated by Imported Goods?
Items are authenticated by experts with years of experience in authenticating luxury goods. In addition to being checked by a person, items are then checked using AI. If an item is determined to be unauthentic the sale is VOID, CANCELED, AND CAN RESULT IN A BAN OF THE SELLERS ACCOUNT! The buyer will be notified and fully refunded the full amount.
What if an item is counterfeit or not as described by the seller?
If you received an item that is counterfeit or not as described please CONTACT US!
What if a buyer makes a complaint about a seller?
We take pride in making sure that Imported Goods is a safe and fun community for everyone! But we do understand that not everyone has the best intentions when reporting others. If a buyer files a report against a seller, Imported Goods will look into the matter before taking action. If you wish to file a report please be prepared to provide the necessary evidence and other materials upon request. Once we have reviewed the compliant and provided documentation we will then take the proper steps.